Knowledge base
Damage claim handoff photo checklist
A minimum photo checklist for preserving custody evidence before a damage claim or carrier dispute occurs.
Use when
- A fragile or high-value SKU is leaving the warehouse or changing custody
- The seller needs proof of package condition before carrier pickup
Capture all carton faces with the shipping label visible
Connects product condition, carton identity, and the exact parcel handed to the carrier.
Capture sealing status and protective packaging details
Shows whether packaging standards were met before the handoff happened.
Record pickup timestamp and handoff confirmation
Creates a clean custody boundary if later damage needs to be attributed.
Audience
Cross-border sellers, warehouse operators, and claim coordinators