Knowledge base
Shopify dispatch promise checklist
A control checklist for confirming promise windows, cutoff lanes, and next-wave resets before Shopify dispatch promises drift.
Use when
- The storefront exposes same-day or tightly timed dispatch promises
- The queue is approaching carrier cutoff and the team needs to separate recoverable orders from overflow
Freeze the active shipping-promise window and the exact cutoff time it depends on
Prevents different teams from applying different definitions of which orders can still ship on time.
Tag the recoverable same-day lane separately from orders that already need the next wave
A protected lane keeps scarce cutoff capacity from being spent on orders that have already slipped.
Confirm when storefront messaging and support macros switch to the next-wave promise
Promise resets only work when customer-facing communication changes at the same moment the queue rule changes.
Audience
Shopify sellers and warehouse leads protecting same-day dispatch commitments