Knowledge base

Live commerce order wave cutoff control

A repeatable workflow for stabilizing paid-order waves, protected cutoff lanes, and carryover handoffs before a live-commerce dispatch window closes.

Trigger scenarios

Paid order volume spikes during or right after a live session and now competes for one final outbound handoff window
The team needs to protect the current dispatch wave without mixing it with orders that already belong to the next wave

1. Freeze the protected cutoff lane first

Record the active handoff time, wave label, and exact rule that defines which paid orders can still qualify for the current dispatch lane.

Evidence required: Active cutoff timestamp
Evidence required: Current wave label
Evidence required: Protected-lane rule

2. Split recoverable orders from carryover before picking deeper

Separate orders that can still clear the current lane from orders that already need the next wave so labor is not consumed on unrecoverable work first.

Evidence required: Recoverable-order list
Evidence required: Carryover-order list
Evidence required: Priority sequence note

3. Release the current wave and log the next-wave handoff

Confirm the protected wave release, capture the expected carrier handoff, and document who owns the carryover queue before the current lane closes.

Evidence required: Wave release confirmation
Evidence required: Carrier handoff note
Evidence required: Carryover owner handoff

Common mistakes

Packing the full paid queue in timestamp order after the protected cutoff lane is already constrained
Leaving unrecoverable carryover inside the active wave without documenting the next-wave owner