Knowledge base
Pre-claim custody evidence audit process
A repeatable workflow for checking whether every custody handoff still preserves enough proof to support fast damage-claim attribution.
Trigger scenarios
- Claim review regularly stalls on missing handoff details
- The team wants to harden attribution before the next dispute wave
1. Map the current custody packet
List the exact proof currently captured at inspection, packing, pickup, and dispute intake.
- Evidence required: Checkpoint inventory
- Evidence required: Sample parcel packet
2. Mark the first broken attribution point
Identify where carton identity, seal proof, or pickup confirmation stops being comparable across the chain.
- Evidence required: Gap note
- Evidence required: Broken checkpoint sample
3. Standardize the minimum handoff packet
Define the minimum identity, condition, and transfer proof that must exist before a parcel leaves the warehouse.
- Evidence required: Minimum packet checklist
- Evidence required: Owner confirmation
Common mistakes
- Auditing only the final dispute packet instead of the full custody path
- Treating pickup confirmation as optional when claim attribution depends on it
Audience
Warehouse, claims, and operations teams auditing fragile-product handoff evidence